Refund policy

15-Day Satisfaction Guarantee – Return & Refund Policy

At Grilloras, your satisfaction is our priority. If you're not completely satisfied with your purchase, you may return it within 15 days of delivery for a refund or exchange.

Eligibility for Returns

• The return request must be made within 15 days of receiving your order.
• The item should be returned in its original condition, including all accessories and packaging, unless defective or damaged upon arrival.
• Proof of purchase may be required.

How to Start a Return

To initiate a return or request assistance, please contact us through the contact form on our website. Our team will provide instructions and guide you through the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe, depending on your payment provider.

If you have any questions, simply reach out to us using the Contact Us form on our website, and we'll be happy to help.